raja368 Casino & Sportsbook FAQ

Users of raja368 ask questions across several areas: how to set up and verify an account, how deposits and withdrawals work, what games and markets we offer, and how we protect account security. This page answers the most common questions our users raise about accessing our platform, managing their accounts, and understanding our service scope.

We at raja368 have compiled this FAQ to help you find answers quickly without contacting support. Each answer covers the practical steps and policies you need to know. If your question is not answered here, or if you need help with a specific account issue, our support team is available through your account settings.

For detailed information about our terms of service, jurisdiction restrictions, and legal obligations, please read our Terms and Conditions and Legal NoticeThese pages explain the rules that govern your use of raja368, including account eligibility, dispute resolution, and the jurisdictions where our service is available.

Account and registration

No. Each person may hold only one active account on raja368. If we detect multiple accounts registered to the same person, we will close all but one and may forfeit balances. This rule applies even if accounts use different email addresses or payment methods. If you have forgotten your password or username, contact support to recover your existing account rather than opening a new one.

KYC (Know Your Customer) verification requires a valid government-issued ID and proof of address. Accepted ID types include a national ID card, passport, or driver's license. Proof of address can be a recent utility bill, bank statement, or official letter dated within the last three months. Upload clear photos of both documents through your account settings. Verification typically completes within one business day. If your documents are rejected, support will explain why and allow you to resubmit.

Payments and transactions

We do not charge fees on deposits or withdrawals. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may apply their own fees depending on your account type and transaction size. Check with your payment provider for details. All amounts shown in your raja368 account are net of any fees we charge — which is zero.

Promotion codes are entered during account registration or in your account settings under "Promotions" or "Bonus Codes." Enter the code exactly as provided — codes are case-sensitive. Once entered, the promotion is applied to your account and you will see the details in your account dashboard. If a code is invalid or expired, the system will notify you. Promotions are subject to terms and conditions; read the promotion details before entering a code.

Yes. We at raja368 accept deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet bank transfers. You can also use digital wallets: mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. Choose your preferred method during deposit or withdrawal. Bank transfers typically process within one to two business hours. Digital wallet transfers often complete within minutes. All methods require account verification before your first withdrawal.

Game rules and markets

We at raja368 offer markets on Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and other major tournaments. Markets include match outcomes, goal totals, player performance, and live in-play betting during matches. We also offer esports markets (Mobile Legends, Free Fire, PUBG Mobile), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Market availability varies by region and changes with the tournament calendar.

Security and account care

We at raja368 protect your personal data using industry-standard encryption and secure servers. Your account information, payment details, and transaction history are encrypted and stored securely. We do not share your data with third parties without your consent, except where required by law. Our Privacy Policy explains in detail how we collect, use, and protect your information. If you suspect unauthorized access to your account, change your password immediately and contact support.

Our support team aims to respond to account queries within a few hours during business hours. Urgent issues (account access, payment problems) are prioritized. Response times may be longer during peak periods or holidays such as Idul Fitri or Idul Adha. You can contact support through your account settings or via email. For immediate help with common issues, check this FAQ or your account dashboard first — many problems can be resolved without contacting support.
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